{"id":890,"date":"2023-11-24T00:00:00","date_gmt":"2023-11-23T16:00:00","guid":{"rendered":"https:\/\/www.talent-axis.com\/job\/head-of-virtual-branch\/"},"modified":"2023-11-24T00:00:00","modified_gmt":"2023-11-23T16:00:00","slug":"head-of-virtual-branch","status":"publish","type":"job","link":"https:\/\/www.talent-axis.com\/cn\/job\/head-of-virtual-branch\/","title":{"rendered":"Head of Virtual Branch (Bank)"},"content":{"rendered":"\n<p><strong>Role &amp; responsibilities<\/strong><\/p>\n\n\n\n<ul>\n<li>Oversee the contact service functions and efficiency for retail banking products, focusing on customer service, wealth product advisory, security dealing, and cross-border servicing.<\/li>\n\n\n\n<li>Drive the digital transformation of the Virtual Branch, implementing strategic initiatives aligned with the overall business strategy.<\/li>\n\n\n\n<li>Develop and execute sales and distribution strategies to achieve departmental KPIs and business targets.<\/li>\n\n\n\n<li>Lead, train, and coach teams to deliver professional customer service and promote a range of banking products.<\/li>\n\n\n\n<li>Design effective Virtual Branch capabilities to serve different customer segments, emphasizing high-net-worth and cross-border clients.<\/li>\n\n\n\n<li>Provide feedback for competitive benchmarking and contribute to continuous improvement efforts.<\/li>\n\n\n\n<li>Ensure compliance with regulatory and compliance requirements, fostering a strong culture of adherence.<\/li>\n<\/ul>\n\n\n\n<p><strong>Requirements<\/strong><\/p>\n\n\n\n<ul>\n<li>Bachelor&#8217;s degree or equivalent qualification.<\/li>\n\n\n\n<li>Minimum 10 years of retail banking experience, with at least 4-6 years in a managerial role.<\/li>\n\n\n\n<li>Good knowledge of call \/ contact centre process management, digitalization and\/or processes straight through experience, and retail banking operations.<\/li>\n\n\n\n<li>Relevant insurance and investment licenses registration is an advantage.<\/li>\n\n\n\n<li>Excellent communication, interpersonal, and organizational skills.<\/li>\n\n\n\n<li>Proficiency in written and spoken English and Chinese (including Putonghua).<\/li>\n<\/ul>\n","protected":false},"template":"","sector":[27],"type_employment":[26],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.talent-axis.com\/cn\/wp-json\/wp\/v2\/job\/890"}],"collection":[{"href":"https:\/\/www.talent-axis.com\/cn\/wp-json\/wp\/v2\/job"}],"about":[{"href":"https:\/\/www.talent-axis.com\/cn\/wp-json\/wp\/v2\/types\/job"}],"wp:attachment":[{"href":"https:\/\/www.talent-axis.com\/cn\/wp-json\/wp\/v2\/media?parent=890"}],"wp:term":[{"taxonomy":"sector","embeddable":true,"href":"https:\/\/www.talent-axis.com\/cn\/wp-json\/wp\/v2\/sector?post=890"},{"taxonomy":"type_employment","embeddable":true,"href":"https:\/\/www.talent-axis.com\/cn\/wp-json\/wp\/v2\/type_employment?post=890"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}